Spin Casino Frequently Asked Questions

Great question! Ensuring the safety and fairness of the online casino you choose is of utmost importance. Our commitment to upholding strict international standards allows you to focus on your games, maximizing your winning potential and enhancing your overall enjoyment. We undergo regular evaluations by reputable organizations such as the Kahnawake Gaming Commission and eCOGRA to ensure that we meet and exceed industry regulations. Their endorsement and issuance of our esteemed license serve as undeniable proof that our fairness and safety measures, including our Random Number Generator, can be wholeheartedly trusted. Additionally, we are registered in Malta, further adding to your peace of mind.

In certain games, our Return to Player percentages exceed 99%. On average, across all our titles, the overall percentage stands at a robust 97%, ensuring an enjoyable and rewarding gaming experience.

Spin Casino utilizes the exceptional expertise of Microgaming, a renowned developer that has received numerous prestigious awards. Prepare to be captivated by the outstanding quality of graphics and mechanics in every game, as well as the seamless functionality of our lobby.

All the games available at our casino are perfectly compatible with smartphones, tablets, and desktops. You can indulge in the gaming experience across various devices and operating systems, including Android, iOS, and Windows. Seamlessly access your account on any platform as you navigate through your daily routine, ensuring that gaming seamlessly integrates into your busy lifestyle.

We offer an impressive lineup of over 450 games just for you! Our games are conveniently categorized, making navigation a breeze. Explore exciting options such as 3-reel pokies, 5-reel pokies, Roulette, Blackjack, Baccarat, Video Poker, Jackpots, Other Games, Recently Played, and New. Easily find your desired game and discover what other players are choosing for an enhanced gaming experience.

We have streamlined the registration process to make it incredibly easy for you to join and experience premium entertainment. Simply click on the "Register" box at the top of the screen and follow the straightforward prompts to create your player account. Once completed, you can make your initial deposit and redeem your Welcome Bonus, unlocking even more excitement and rewards.

Our goal is to continuously provide players with fresh and exciting experiences, which is why we occasionally update our Welcome Bonuses. Rest assured, every Welcome Bonus we offer is designed to be highly generous and rewarding for you.

Even after you've completed your Welcome Bonus, we'll continue to boost your player account with frequent promotions. These promotions are subject to change and can be based on various factors, such as the time of day you play or betting on a specific pokies release. Make sure to check the available promotions each time you log in to ensure you don't miss out on any exciting opportunities.

Our bonuses come with Wagering or Playthrough Requirements, which outline the number of times you must wager your bonus amount before making any withdrawals. For instance, if you encounter Wagering Requirements of x25, you will need to place bets totaling €2500 before being able to withdraw €100.

If you're unable to recall your username or password, there's a simple solution. Just click on the "Login" button and when the window appears, choose the "forgot login?" tab. You'll be prompted to provide an email address associated with your account. If the email address you enter matches our records, we will send you instructions on how to access your account and reset your login credentials to that email address.

Indeed, numerous highly sought-after games in our collection can be enjoyed without making any deposits. You can simply opt for the "play for fun" feature. However, please note that the progressive jackpots are an exception to this and may require a deposit to participate.

By playing without making a deposit, you're only investing your time, which means there are no financial risks involved. You can explore new slot games, try out the latest releases, or experiment with different strategies for games like Blackjack and other table games. If you've exhausted your gaming budget for the day, you can continue having a good time without exceeding your spending limits and putting yourself at risk of financial trouble.

When you wish to deposit or withdraw funds from your account, you have the convenience of using payment methods such as Paysafecard, Direct Bank Transfer, Neteller, MasterCard, or VISA.

Once you have submitted a withdrawal request, the funds you are withdrawing undergo a 24-hour pending period. Following this, our Payments team processes the request, which typically takes 2 to 24 hours for eWallets, 2 working days for bank transfers, and up to 5 business days for credit and debit cards.

At Spin Casino, regardless of the banking option you select from our interface, every transaction is encrypted using advanced Secure Socket Layer (SSL) technology. This ensures that your financial and personal information remains secure at all times.

If you are unable to find the information you need in the FAQ section, please don't hesitate to reach out to us directly. You can contact our Customer Service team through our live chat or email channels. Our friendly and knowledgeable team is here to assist you.

You can reach out for assistance whenever you need to! Our dedicated Service Agents are always available to help players.

If your game fails to load or experiences freezing issues, it may be necessary to update your system or free up memory space. Ensure that you have the latest versions of your browser, Flash player, and operating system. Additionally, clearing your Temporary Internet Files and Cookies can be beneficial. If the problem persists, it could be due to a dropped Internet connection. In such cases, exit the game and reload it. Regardless of the cause of loading issues, your round is automatically completed, and any winnings you achieve are credited to your player account.

At Spin Casino, we prioritize responsible gambling and recognize the importance of assisting players in managing their behavior. We believe that playing should always be a source of enjoyment and should not be seen as a solution for financial difficulties or a means to escape from life's challenges. When gambling is used in such ways, it can lead to gambling problems and potential addiction.

Absolutely, we have various measures in place to promote responsible gambling. To begin with, we strictly prohibit individuals under the age of 18 from registering on our website. We understand that underage gambling can have a detrimental impact on normal development, particularly in terms of impulse control. Hence, we take all necessary precautions to prevent it. Moreover, we provide several helpful tools to assist you in effectively managing your gaming activities. These include activity statements, AutoPlay controls, deposit limits, and self-exclusion options. In addition to these resources, we offer valuable advice to our users. We guide you to reliable self-assessment tools that can aid in determining whether you or someone you know might have a gambling problem. If you or a loved one require assistance, we also direct you to the country's top support groups and initiatives dedicated to promoting responsible play.